Description:

Administrative Duties:

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment.
• Collects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves chart documents.
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.

Clinical Duties:

• Prepares the necessary equipment and supplies for exam.
• Maintains inventory of supplies in examination rooms, replenishes as required.
• Maintains clean and orderly exam rooms, hallways and work areas.
• Escorts patient to exam room; measures and records vital signs.
• Prepares patient for examination or treatment and performs routine screening tests.
• Explains treatment procedures to patients.
• Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
• Collects and sends specimens to appropriate labs for testing per protocol.

Processes requests for prescription refills according to established practice.