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Medical Secretary

  • Massachusetts, Canton

  • 10/16/2025

  • Contract

  • Active

Job Description:

  • Job Summary
    We are seeking a detail-oriented Medical Secretary with experience using Epic. The ideal candidate will quickly become semi-independent after initial training and shadowing. This role requires strong typing skills, computer proficiency, and excellent customer service abilities, including the capacity to de-escalate situations both in person and over the phone. A background in a medical setting with a solid understanding of insurance processes is essential.

    Key Responsibilities
    1. Use Epic software to manage patient information and schedules.
    2. Provide excellent customer service, addressing patient needs and concerns.
    3. Handle phone and in-person interactions, including de-escalation of challenging situations.
    4. Support administrative functions such as typing and data entry.
    5. Work independently with minimal supervision after the initial training period.

    Required Qualifications
    1. Prior experience working in a medical environment.
    2. Familiarity with medical insurance processes.
    3. Proficiency in typing and computer use.
    4. Strong customer service skills.
    5. Experience with Epic software is required.

    Preferred Qualifications
    1. Ability to work semi-independently within a short timeframe.
    2. Previous experience with de-escalation techniques in customer interactions.

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