Job Summary
The Medical Assistant II provides advanced clinical support to pediatric providers in a fast-paced outpatient clinic. This role focuses on back-office responsibilities including patient intake, clinical procedures, immunizations, documentation, care coordination, and assisting providers with examinations and treatments. The MA II serves as a clinical resource to ensure efficient patient flow and high-quality pediatric care.
Key Responsibilities
- Clinical Support
- Room pediatric patients and obtain vital signs, growth metrics, and developmental screening information.
- Review and document medical history, medications, allergies, and immunization records.
- Prepare patients for examinations and procedures.
- Assist providers during exams and treatments.
- Administer vaccines and medications within scope of practice.
- Perform point-of-care testing (strep, flu, RSV, COVID-19, urinalysis, hemoglobin, glucose).
- Collect and prepare specimens for laboratory processing.
- Conduct screenings (hearing and vision).
- Perform phlebotomy as needed.
- Maintain documentation in the EMR system.
- Pediatric Care Coordination
- Prepare charts prior to appointments.
- Identify gaps in care and overdue immunizations.
- Coordinate referrals and diagnostic testing.
- Follow up with families regarding results and recommendations.
- Process prescription refills and prior authorizations.
Vaccine Management
- Prepare and administer immunizations per CDC and clinic guidelines.
- Monitor vaccine inventory and storage compliance.
- Maintain vaccine logs and ensure VFC program compliance.
- Educate parents on vaccine schedules.
Clinical Operations
- Maintain exam rooms and stock supplies.
- Clean and disinfect patient care areas.
- Ensure compliance with OSHA, HIPAA, CLIA, and clinic policies.
- Perform quality control checks on equipment.
- Assist with emergency preparedness procedures.
- Leadership & Advanced Responsibilities
- Serve as a clinical resource for MA I staff.
- Assist with onboarding and training.
- Support workflow optimization initiatives.
- Participate in quality improvement projects.
- Assist providers with population health programs.
Required Qualifications
- High School Diploma or GED.
- Completion of an accredited Medical Assistant program.
- Minimum 2–3 years of Medical Assistant experience.
- Pediatric clinic experience preferred.
- Experience administering pediatric immunizations required.
Certifications
- Current CMA, RMA, CCMA, NCMA, or equivalent certification (preferred).
- Current BLS certification required.
Required Skills
- Pediatric patient care and clinical assessment.
- Immunization administration and vaccine management.
- Phlebotomy and specimen collection.
- EMR proficiency (Epic, NextGen, eClinicalWorks, or similar).
- Knowledge of pediatric growth and development.
- Infection control, HIPAA, OSHA, and CLIA compliance.
- Strong communication skills with children, parents, and caregivers.
- Ability to multitask in a high-volume pediatric practice.
Preferred Qualifications
- Experience in pediatric specialty clinics or large multi-provider practices.
- Experience with care coordination and population health initiatives.