JOB SUMMARY
Seeking a skilled Phlebotomist to join a healthcare team. This role requires strong technical expertise in venipuncture, excellent customer service skills, and the ability to manage challenging draws independently. The Phlebotomist will play a critical role in patient care by ensuring accurate specimen collection and maintaining a professional, compassionate approach.

Key Responsibilities
• Perform venipuncture and specimen collection with precision and care.
• Handle difficult draws (“hard sticks”) confidently and escalate issues when necessary.
• Provide excellent customer service, ensuring patients feel comfortable and informed.
• Maintain accurate records and labeling of specimens.
• Follow safety protocols and infection control procedures.
• Collaborate with healthcare staff to support patient care and laboratory operations.
• Adapt to changing schedules and patient needs with flexibility.

Required Qualifications
• High school diploma or equivalent.
• Certification in phlebotomy (CPT or equivalent).
• Proven phlebotomy skills, including independent specimen collection.
• Strong customer service and communication abilities.
• Ability to manage escalations professionally.

Preferred Qualifications
• Experience in hospital or clinical laboratory settings.
• Familiarity with electronic health record (EHR) systems.

Certifications
• Certified Phlebotomy Technician (CPT) or equivalent.
• Basic Life Support (BLS) certification preferred.