JOB SUMMARY
The primary responsibility of the Technical Support Specialist is to provide technical assistance and support to end-users for computer systems, hardware, and software. This role involves troubleshooting technical issues, diagnosing problems, and implementing solutions in a timely and effective manner. The Technical Support Specialist will also document support activities and contribute to knowledge base articles to improve overall support efficiency.

Key Responsibilities
• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Document support activities and solutions in a ticketing system.
• Install, configure, and maintain computer systems and software.
• Escalate complex issues to appropriate technical teams.
• Assist in the development of knowledge base articles and FAQs.
• Participate in team meetings and training sessions.

Required Qualifications
• Associate's degree in Computer Science or related field.
• 2+ years of experience in a technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.