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Clerical Assistant

  • California, Burlingame

  • 02/11/2026

  • Contract

  • Active

Job Description:

  • Job Summary  
    The Clerical Assistant provides administrative and front-office support to ensure smooth patient scheduling, intake, and communication. This role involves managing provider schedules, assisting patients with forms and insurance information, handling phone inquiries, and maintaining compliance with HIPAA regulations.

    Key Responsibilities
    1. Schedule, cancel, and reschedule patient appointments while managing multiple provider calendars.
    2. Follow up with patients to send appointment reminders.
    3. Greet patients and assist with intake, including verifying and updating personal and insurance information.
    4. Help patients complete necessary forms accurately.
    5. Answer and manage a high volume of phone calls, directing inquiries to the appropriate department.
    6. Take accurate phone messages and relay information promptly.
    7. Provide excellent customer service in person, over the phone, and via email.
    8. Handle patient complaints and special requests with empathy and professionalism.
    9. Maintain patient confidentiality and adhere to HIPAA privacy regulations.

    Required Qualifications
    1. High school diploma or equivalent.
    2. Strong organizational and multitasking skills.
    3. Excellent communication and customer service abilities.
    4. Proficiency in phone etiquette and handling high call volumes.
    5. Ability to work effectively in a fast-paced environment.
    6. Must have at least 2 years of recent experience in the specialty within the past 2 years.
    Preferred Qualifications (if any)
    1. Prior experience in a healthcare or medical office setting.
    2. Familiarity with scheduling software and electronic medical record (EMR) systems.
    3. Knowledge of insurance verification processes.

    Certifications (if any)
    1. None required; administrative or healthcare office certifications are a plus.

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