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Patient Service Representative

  • Pennsylvania, West Chester

  • 09/08/2025

  • Contract

  • Active

Job Description:

  • Job Summary:
    The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care. 
    The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities. 
    This position may involve working in a physician practice or call center environment, with potential rotation between functions and/or departments. 
    The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice.

    Key Responsibilities:
    • Greet and assist patients upon arrival, ensuring a positive and welcoming experience.
    • Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed.
    • Handle incoming patient calls and inquiries, providing accurate and timely information.
    • Update and verify patient information, including insurance and billing details, to ensure accuracy.
    • Perform point-of-service activities such as co-payment collection and documentation.
    • Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff.
    • Maintain patient confidentiality and adhere to privacy standards at all times.
    • Contribute to meeting or exceeding patient satisfaction, operational, and financial goals.
    • Perform other administrative duties as needed to support the office, practice, or call center.

    Required Qualifications:
    • Strong customer service skills with a focus on patient care and satisfaction.
    • Ability to manage a high volume of patient calls and inquiries in a professional and efficient manner.
    • Excellent communication and interpersonal skills, with the ability to work effectively with patients, medical staff, and team members.
    • Proficient in handling sensitive and confidential patient information in accordance with HIPAA guidelines.
    • Ability to work independently and as part of a team in a fast-paced, patient-centered environment.

    Preferred Qualifications:
    • Previous experience in a healthcare setting, particularly in a front-office or patient service role.
    • Familiarity with electronic medical records (EMR) systems.
    • Knowledge of insurance billing and patient financial responsibilities.
    • Experience in appointment scheduling and call center environments.

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