Submit Resume

Back Submit

Billing Specialist I - Inbound Patient Account Services Coordinator

  • Pennsylvania, Monroeville

  • 01/14/2026

  • Contract

  • Active

Job Description:

  • Job Summary  
    The Inbound Patient Account Services Specialist advocates for patients by embodying the principle of “Putting People First.” This role provides hands-on support to help individuals navigate their healthcare journey, delivering exceptional customer service, resolving billing inquiries, and identifying potential trends for leadership review.

    Key Responsibilities
    1. Develop a thorough understanding of CVS Specialty processes and how customer service impacts the patient journey from order to reimbursement.
    2. Assist patients in navigating complex billing and reimbursement processes to ensure timely and efficient resolution.
    3. Build trusting relationships with patients through meaningful and empathetic conversations.
    4. Manage challenging or emotional situations with professionalism, urgency, and compassion.
    5. Accurately document all patient interactions in the appropriate Revenue Cycle system.
    6. Record, review, and follow up on patient concerns to ensure resolution.
    7. Gather and analyze patient information to determine eligibility for payment plans.
    8. Meet established call center metrics, including call volume and quality standards.
    9. Collaborate effectively with other departments using technology tools.
    10. Demonstrate an enthusiastic, professional, and caring presence during patient interactions.

    Required Qualifications
    1. Minimum of 6 months’ experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
    2. Proficiency with computers, including at least 1 year of experience using Microsoft Word, Outlook, and Excel.
    3. Strong written and verbal communication skills with a customer service focus.
    4. Ability to work independently as well as collaboratively within a team.
    5. Demonstrated ability to provide emotional support and empathy to patients.
    6. Flexibility to work 8-hour shifts between 8:00 AM – 8:00 PM EST, Monday through Friday, as determined by business needs.
    7. Must have at least 2 years of recent experience in the specialty within the past 2 years.
    Preferred Qualifications (if any)
    1. 1 year of experience in healthcare billing, collections practices, and/or infusion services.
    2. 1 year of experience in pharmacy billing and reimbursement.
    Education
    1. Verifiable High School Diploma or GED required.

.

.

.