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Front Desk Receptionist

  • California, San Jose

  • 07/08/2026

  • Contract

  • Active

Job Description:

  • Overall Summary
    Health Care Associates will provide customer service to all patients in the call centre. Associates will answer calls, verify and update patient demographic information, screen for program eligibility, gather required information. Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines. Answer general questions and provide information.  Conduct appointment reminder calls, appointment reschedules, and lab result appointments as assigned. Work flexible schedule to include evenings and weekends.

    Essential Responsibilities
    1. Verify and update patient demographics, screen for program eligibility, and gather required information.
    2. Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines.
    3. Perform appointment reminder calls, appointment reschedules, and lab result appointments as assigned.
    4. Answer general questions and provide information.
    5. Work flexible schedule and overtime, as necessary.

    Secondary Responsibilities
    1. Attend workshops, training, and meetings as needed, and as requested.
    2. Perform other duties as assigned by supervisor.

    QUALIFICATIONS
    Required education, experience, training
    1. High School Diploma or equivalent
    2. Minimum of three months medical office experience or similarly related experience in a customer service setting.
    3. Proficient in Microsoft Office products including Excel, Word and Outlook
    4. Bilingual –Spanish Required

    Preferred education, experience, training
    1. One-year medical office experience
    2. Community or public health experience preferred
    3. Medical practice management program

    Critical Success Factors in this role include:
    1. Ability to follow directions
    2. Maintaining confidentiality and HIPAA compliance
    3. Excellent customer service and client services philosophy in all interactions
    4. Appreciation and respect for working with and serving a diverse population
    5. Reading and writing in order to review records for accuracy.
    6. Excellent problem-solving, organizational, and multi-tasking skills with attention to detail.
    7. Proficiency in Microsoft Office and the internet.

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