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Medical Secretary

  • Massachusetts, Boston

  • 07/23/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    We are seeking a professional and customer-focused Medical Secretary to support daily front office operations and provide exceptional service to patients and healthcare providers. This role is responsible for managing patient check-in processes, collecting copayments, handling incoming calls, maintaining administrative records, and ensuring efficient office workflow within a healthcare setting.
    Monday through Friday 12:30pm to 9:00pm.

    Key Responsibilities
    1. Greet and check in patients in a courteous and professional manner.
    2. Collect copayments and process patient payments accurately.
    3. Answer and direct incoming calls on the front desk phone line.
    4. Schedule, confirm, and coordinate patient appointments as needed.
    5. Review patient screening forms for completeness and accuracy.
    6. Perform administrative duties, including faxing, scanning, filing, and document management.
    7. Create and burn CDs containing patient imaging or medical records when required.
    8. Maintain accurate patient information and update records in the electronic medical record (EMR) system.
    9. Assist with patient registration and insurance verification processes.
    10. Ensure patient confidentiality and compliance with HIPAA and organizational policies.
    11. Support providers and clinical staff with administrative requests and office coordination.
    12. Maintain a clean, organized, and professional reception area.

    Required Qualifications
    • High School Diploma or equivalent required.
    • Previous experience in a medical office, healthcare administration, reception, or customer service role.
    • Strong verbal and written communication skills.
    • Excellent interpersonal and patient service skills.
    • Proficiency with Microsoft Office applications and general office equipment.
    • Ability to multitask and manage competing priorities in a fast-paced environment.
    • Strong organizational skills and attention to detail.
    • Ability to maintain confidentiality and handle sensitive information appropriately.

    Preferred Qualifications
    • Experience working in a physician practice, clinic, hospital, or diagnostic imaging center.
    • Epic experience needed
    • knowledge of medical terminology, insurance verification, and patient registration processes.
    • Experience with copay collection and medical office billing procedures.

    Certifications
    • Medical Administrative Assistant (CMAA) certification preferred.
    • Healthcare administration or medical office certifications are a plus.

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