Job Summary
· Provide essential call management services within a 24x7 call center environment
· Handle incoming calls to the hospital, including patient information, paging, emergency codes, and answering service support
· Serve as the first point of contact, ensuring all callers receive courteous and efficient service
· Operate in a fast-paced setting with multiple communication responsibilities

Key Responsibilities
· Manage incoming and outgoing calls efficiently and courteously using prescribed scripts
· Process paging requests and retrieve pages accurately and in a timely manner
· Update pager statuses as requested by pager holders
· Issue new, replacement, and loaner pagers and maintain paging system records
· Update the telephone directory and paging database regularly
· Understand and activate various emergency codes including medical, fire, internal/external disasters
· Respond to patient information inquiries, maintaining confidentiality at all times
· Provide support to staff regarding department on-call schedules
· Handle answering service calls using established guidelines
· Escalate complex problems with callers, equipment, or services to the Supervisor
· Perform duties at multiple locations as required
· Demonstrate values including patient focus, affordability, accountability, innovation, diversity, integrity, continuous improvement, and teamwork

Required Qualifications
· High school diploma or equivalent
· Typing speed of at least 35 words per minute
· Proficiency in Microsoft Windows applications
· Phone-based customer service or call center experience
· Fluent in English, with excellent reading, writing, and speaking abilities

Preferred Qualifications
· Experience in a hospital or medical environment
· Knowledge of medical terminology
· Combination of relevant education and experience may be considered