Overall Summary:

• Medical Assistants I provide patient care under the orders and guidance of clinicians in accordance with Client clinic protocols and policies.
• Medical Assistant I, under Clinic Operations Management supervision, will perform various assignments within their scope of practice to support comprehensive quality medical care.
• Medical Assistants will be providing support in various clinic departments within Client that include, but not limited to, Primary Care, Pediatrics, OB/GYN, Optometry, and Podiatry.

Essential Responsibilities:

• Prepare, clean and stock exam rooms daily as per supply/instrument check list
• Review electronic patient chart information to prepare for patient visits
• Huddle daily with providers to plan for patient visits.
• Prepare patients for exams to include, but not limited to, point of care tests or procedure
• Document completed patient screening questionnaire in EHR
• Prepare instruments, equipment and trays for patient visits
• Pend in-house lab orders and vaccines
• Vaccine administrations
• Carry out patient rooming responsibilities
• Gap In Care completion
• Perform downtime procedure, as needed
• Proper specimen collection and procedure
• Continually monitor patient flow, including wait times in exam rooms, or remind providers when they are running behind.
• Addressing Electronic Health Records (EHR) pool messages within 24-48 hrs., as appropriate
• Understand qualifications for county insurance programs and Sliding Fee Program
• Familiarity and utilization of de-escalations techniques
• Enroll eligible patients into county insurance (e.g. EWC, CDP, FPACT)
• Knowledge of all Client services
• Registration and check-in process and procedure
• Navigate health plan portals to verify insurance eligibility
• Provide patient education materials and instructions for referrals, imaging, and tests
• Consistently demonstrate GUEST principles toward patients, colleagues, supervisors and external customers and suppliers.
• Make robust confirmation calls
• Scheduling appointments
• Medication reconciliations
• Comply with all regulatory and clinic procedures and measures, HIPAA, and exam room and lab cleanliness, infection control and waste disposal as per protocol.
• Stock clinic supplies, purge expired items, and other clinic duties as assigned
• Work flexible schedule including evenings, weekends and overtime, as necessary and work at any other BACH clinic as assigned.

Secondary Responsibilities:

• Attend huddles, meetings, workshops, and trainings, as needed
• Perform other related duties as assigned by supervisor

Qualifications:

• Required Education, Experience, Training:
• High School Diploma or equivalent
• Certification of completion in Medical Assistant 
• BLS Certification

Preferred Education, Experience, Training:

• 3-6 months’ healthcare work experience.
• EHR familiarities
• Familiar with Microsoft Office Suites
• Bilingual Preferred