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Medical Front Office Receptionist

  • California, San Jose

  • 09/09/2025

  • Contract

  • Active

Job Description:

  • Job Summary
    We are looking for a bilingual (Spanish/English) Medical Front Office Receptionist who thrives in a fast-paced healthcare environment. This role involves greeting patients, managing appointment schedules, handling patient check-in/out, answering calls, and supporting administrative functions within the clinic. The receptionist plays a vital role in delivering patient-centered care and acts as a friendly, professional liaison between patients, providers, and staff.

    Key Responsibilities
    1. Greet patients, staff, vendors, providers, and community members warmly and professionally.
    2. Assist front office staff with pre-registration of patients for scheduled appointments.
    3. Schedule, confirm, reschedule, or cancel medical appointments; perform patient callbacks and manage voicemail throughout the day.
    4. Enter insurance information accurately and process patient co-payments.
    5. Screen new members for health center assignment and eligibility.
    6. Maintain compliance with HIPAA and privacy regulations at all times.
    7. Prepare intake information and complete initial patient registration.
    8. Collect and deposit money at the end of shifts per policy guidelines.
    9. Maintain and organize filing systems; operate office equipment and software proficiently.
    10. Direct patients and visitors to appropriate departments or providers; request assistance when needed.
    11. Participate in departmental meetings and contribute as a proactive team member.
    12. Keep work areas clean, organized, and free of clutter.
    13. Follow finance policies related to patient registration for appointments and labs.
    14. Support the Patient Centered Health Home model through team-based approaches.
    15. Perform other duties as assigned by management.

    Required Qualifications
    1. Bilingual in Spanish and English (required).
    2. High school diploma or GED.
    3. Medical Administration Assistant certificate or similar medical certification preferred.
    4. Minimum one year experience in a medical front office or customer service role preferred.
    5. Familiarity with Managed Care/Medi-Cal programs (e.g., F-Pact, CDP, CHDP, presumptive eligibility) preferred.
    6. Excellent customer service and phone communication skills.
    7. Knowledge of medical office practices and procedures preferred.
    8. Strong flexibility, initiative, reliability, and creativity.
    9. Proficient with medical software and data entry.
    10. Experience using Microsoft Office (Word, Excel, PowerPoint).
    11. Knowledge of and ability to work respectfully with American Indian and other minority communities.
    12. Ability to maintain strict confidentiality.
    13. Typing speed of at least 45 WPM preferred (verification or testing required).
    14. Ability to multitask and thrive in a fast-paced, dynamic environment.
    15. Demonstrated honesty, professionalism, and good judgment.
    16. Willingness to cross-train in other medical department areas.

    Physical Requirements
    1. Ability to sit, stand, and walk for extended periods in a fast-paced clinic environment.
    2. Ability to lift up to 35 pounds.
    3. Ability to stoop, squat, and bend frequently.
    4. Manual dexterity and eye-hand coordination sufficient for job duties.
    5. Visual and auditory ability to communicate effectively with patients and staff.
    6. Ability to perform extensive computer and telephone work.


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