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Medical Receptionist

  • Massachusetts, Danvers

  • 02/25/2026

  • Contract

  • Active

Job Description:

  • Job Summary  
    A leading healthcare organization is seeking a Receptionist to support administrative and front-desk operations at a behavioral health detoxification facility. This role is responsible for creating a welcoming environment, coordinating communication, and ensuring smooth office workflow while supporting both staff and patients.

    Key Responsibilities
    1. Answer and manage multi-line switchboard, route calls, and take messages
    2. Greet clients and visitors, notify staff of arrivals, and maintain reception area
    3. Process client admissions, disenrollments, and documentation
    4. Coordinate appointments and perform follow-up calls with patients as needed
    5. Maintain and log medical records, including EMR documentation and incident logs
    6. Notify clinical staff regarding medication deliveries requiring immediate attention
    7. Monitor waiting area and escalate concerns to clinical leadership when necessary
    8. Support general clerical tasks including typing, filing, and correspondence
    9. Assist with client drop-off procedures following facility protocols
    10. Provide additional administrative or support duties as assigned

    Required Qualifications
    1. High school diploma or GED
    2. Must have at least 2 years of recent experience in the specialty within the past 2 years.
    3. Ability to work sensitively with individuals receiving substance abuse treatment
    4. Strong communication, interpersonal, and conflict-resolution skills
    5. Ability to maintain confidentiality and professionalism in a healthcare setting
    6. Comfortable working in a multicultural environment with a strong customer service focus

    Preferred Qualifications (if any)
    1. Prior experience in a behavioral health or detoxification facility
    2. Familiarity with EMR systems and medical documentation processes

    Certifications (if any)
    1. None required; administrative or medical office certifications are a plus

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