Job Summary
The Medical Secretary provides front desk support in a healthcare setting, ensuring smooth patient flow and communication. This role involves checking patients in and out, scheduling appointments, handling messages, and making daily patient calls for confirmations. Strong organizational and communication skills are essential to deliver excellent customer service and maintain accurate medical records.
Key Responsibilities
- Patient check-in/out: Manage front desk operations including registering patients and processing departures.
- Appointment scheduling: Schedule and update patient appointments using Epic medical records.
- Message handling: Document and respond to patient messages accurately.
- Patient communication: Make daily patient calls for appointment confirmations and follow-ups.
- Administrative support: Assist with clerical tasks to ensure smooth office operations.
Required Qualifications
- Experience with Epic medical record systems for scheduling and documentation.
- Proficiency in computer use and basic software applications.
- Strong customer service skills with attention to detail.
- Clear written and verbal communication abilities.
- Effective phone skills, including daily patient outreach.
Preferred Qualifications
- Prior experience in a healthcare or medical office environment.