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Senior Lab System Support Engineer

  • Pennsylvania, Spring House

  • 08/13/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

    Must Have's:
    1. Lab system life cycle management
    2. Lab system vendor handling
    3. Lab system business processes understanding in pharmaceutical regulatory environment

    Roles & Responsibilities
    • Lab System Lifecycle Management:
    • Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
    • Ensure compliance with SDLC CSV GxP and regulatory standards
    • Handle system upgrades patching backup archival and audit readiness
    • Lab System Vendor Handling:
    • Act as point of contact for vendors for installation support and issue resolution
    • Coordinate maintenance upgrades and ensure SLA and regulatory compliance
    • Manage vendor deliverables documentation and escalation handling
    • Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards
    • Collaborate with QA IT and lab teams to support audits and process improvements

    Key Skills & Expertise
    • Good Knowledge and understanding on the GXP.
    • Good knowledge of Computer System Validation.
    • Good understanding of laboratory instruments and analytical techniques.
    • Familiarity with lab software systems.
    • Strong problem-solving and communication skills.
    • Ability to work in a regulated environment and follow SOPs.
    • Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
    • Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.

    Job Duties:
    • Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
    • Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
    • Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
    • User Management Activities (E.g: User Creation, Modification & Deletions etc.)
    • Hardware related PC/Network – Coordination with Desktop support team
    • Vendor communications, coordination during the System Hardware failures & any other Maintenances
    • Backup of the Standalone and Benchtop systems on regular basis
    • Application Software upgrades on the standalone systems.
    • Onboarding and off boarding Lab systems
    • Monthly patching coordination.
    • Backup & Restoration for the Lab systems
    • Lac/es Configuration
    • Update SOPs/ WIs
    • Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
    • Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
    • Help maintain audit trails and support data archival processes.
    • Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
    • Ensure systems are validated and maintained according to SOPs and validation protocols.
    • Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
    • Participate in cross-functional meetings to improve lab workflows and system performance.
    • Support Audits Queries from the LAB IT side.

    Education:
    Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
    8+ years of experience in a laboratory or IT support role.

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