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UI Production Support Engineer

  • North Carolina, Durham

  • 04/24/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    We are seeking a UI Production Support Engineer to ensure the stability, availability, and performance of web-based platforms in a production environment. This role focuses on monitoring systems, resolving production issues, improving processes through automation, and supporting continuous delivery in a fast-paced, Agile environment.

    Key Responsibilities
    • Monitor and maintain system stability, availability, and performance of web applications
    • Provide production support including incident management, troubleshooting, and resolution
    • Analyze logs and system metrics to identify issues and optimize performance
    • Implement process improvements through automation and monitoring enhancements
    • Collaborate with development and operations teams to ensure seamless deployments
    • Support change management and release activities
    • Utilize monitoring and analytics tools to gain insights and improve system reliability
    • Work with service management tools to track and resolve incidents and requests
    • Participate in Agile development processes and support delivery initiatives
    • Contribute to continuous improvement of support processes and system performance

    Required Qualifications
    • Strong experience in production support and system reliability engineering
    • Knowledge of ITIL practices including incident and change management
    • Experience with monitoring and log analysis tools such as Splunk or similar
    • Experience with service management tools such as ServiceNow
    • Familiarity with CI/CD tools such as Jenkins
    • Knowledge of cloud platforms such as AWS or Azure
    • Experience with programming languages such as JavaScript, Node.js, or Java
    • Experience with containerization technologies such as Docker
    • Strong analytical and problem-solving skills
    • Experience working in Agile environments

    Preferred Qualifications
    • Experience with workflow design and process optimization
    • Experience with analytics and data-driven decision making
    • Relevant cloud certifications

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