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Consumer Insights Analyst

  • Texas, Irving

  • 09/02/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    The Consumer Insights Analyst will provide high-quality performance analysis of sales strategies, including promotional offers and new item launches, while supporting adoption and effective use of the C-Shopper Customer Insights platform. This role will work with assigned user groups to deliver actionable insights, customer-centric recommendations, training, and ongoing support that improve decision-making, customer retention, trips, and basket upsell opportunities. This is a 9-month contract position with the possibility of extension based on performance and can be performed remotely.

    Key Responsibilities
    • Provide C-Shopper product support and drive adoption best practices across assigned user groups.
    • Support the use of C-Shopper Customer Insight Reports, Assortment, Price/Promo tools, and other platform modules.
    • Provide guidance and case studies demonstrating high-value insights to assigned user groups.
    • Partner with user groups to act as the voice of the customer and support customer-centric sales and marketing strategies.
    • Coach assigned user teams on effective use of customer insights and analytics tools.
    • Deliver customer success activities including onboarding, training, and ongoing support.
    • Deliver ad hoc analytics and presentations to support complex user needs and selected supplier commercial projects.
    • Help define metrics for measuring program impact, customer satisfaction, product usage, user-group growth, and productivity.
    • Conduct user-group evaluations and gather feedback to identify opportunities for improvement.
    • Review market and customer trends to improve user experience, operational excellence, skills, and innovative approaches.
    • Work closely with internal Merchant teams and external vendors.
    • Participate in regular meetings with end users and internal teams.
    • Provide high-quality analysis with actionable insights and recommendations based on business requirements.

    Required Qualifications
    • 2–3 years of retail industry experience.
    • Strong analytical skills with the ability to analyze business and customer data.
    • Bachelor’s degree.
    • Ability to translate analytical findings into actionable insights and recommendations.
    • Strong communication and collaboration skills for working with business users, internal teams, and external vendors.

    Preferred Qualifications
    • Experience working with syndicated data.
    • Experience with Circana (IRI), Nielsen, Kantar, or similar syndicated data providers.
    • Experience supporting customer insights, consumer analytics, retail analytics, or related initiatives.

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