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Senior Engagement Manager - ServiceNow

  • Texas, Plano

  • 08/26/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    We are seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership, stakeholder relationship management, financial accountability, and Agile/Scrum expertise. The ideal candidate will have strong experience with ServiceNow implementations and will serve as a trusted advisor and delivery lead across multiple workstreams. This is a remote position with occasional travel as needed.

    Key Responsibilities
    • Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with project goals, timelines, and budgets.
    • Manage multiple concurrent engagements, each with distinct scope and complexity.
    • Oversee project planning, execution, and governance using Agile and Scrum methodologies.
    • Facilitate sprint planning, backlog grooming, and retrospectives, and serve as Scrum Master for delivery teams.
    • Build and maintain strong executive-level stakeholder relationships, serving as the primary point of contact for delivery.
    • Host workshops to gather requirements, align expectations, and drive consensus on delivery plans.
    • Maintain high levels of stakeholder satisfaction and proactively address risks and escalations.
    • Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking.
    • Review and approve Statements of Work (SOWs), change orders, and resource allocations.
    • Monitor utilization and ensure delivery teams are aligned with financial targets.
    • Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC.
    • Collaborate with technical leads and architects to ensure solution integrity and platform scalability.
    • Support platform governance, roadmap development, and value realization initiatives.

    Required Qualifications
    • Significant experience leading complex ServiceNow engagements and implementations.
    • Strong experience in end-to-end project delivery, including planning, execution, governance, and financial management.
    • Experience managing multiple concurrent engagements with varying scope and complexity.
    • Strong knowledge of Agile and Scrum methodologies, including experience facilitating sprint planning, backlog grooming, and retrospectives.
    • Experience serving as a Scrum Master for delivery teams.
    • Strong stakeholder relationship management and communication skills, including experience working with executive-level stakeholders.
    • Experience managing project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking.
    • Experience reviewing and managing Statements of Work (SOWs), change orders, and resource allocations.
    • Strong understanding of ServiceNow platform capabilities and enterprise implementations.
    • Ability to collaborate effectively with technical leads and architects on solution integrity and platform scalability.

    Preferred Qualifications
    • Experience across ServiceNow modules including ITSM, ITOM, HRSD, CSM, and GRC.
    • Experience supporting ServiceNow platform governance, roadmap development, and value realization initiatives.
    • Experience managing complex enterprise delivery programs with multiple workstreams.

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