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JOB SUMMARY
The position will be part of the Network Triage and Troubleshooting Team (NTT), which is responsible for the triaging and troubleshooting of high severity issues that impact clients and our external customers. The issues range from network down devices to application slowness, connectivity problems, Storage issues, network blips etc. Enthusiastic to continuously learn, create, and improve. If your long-term goal is to have fun with technologies outside of traditional networking like serverless, ML, AI, then we might be able to share in the fun! The Network Triage and Troubleshooting Team (NTT) Teams mission is to identify, mitigate or resolve any issue impacting internal or external business.

Key Responsibilities
Triaging and troubleshooting of high severity issues that impact clients and our external customers.
Resolve any issue impacting internal or external business.

Required Qualifications
10+ years of experience in IT infrastructure, security, and architecture
Infrastructure software development and automation skills Python
Shown experience with virtual network and security constructs of AWS and/or Azure
Expertise in cloud networking and security constructs (DMZ)
In-depth knowledge of AWS or Azure cloud technologies
Proven in-depth knowledge of IP routing, firewalls, load balancers, proxies, and DNS
Knowledge of cloud PaaS service integration
Experience with ITSM practices (Change/Incident/Problem)
Advocate for and practitioner of infrastructure-as-code Python/Ansible/SDN Programming
Strong problem-solving and troubleshooting skills
Excellent oral and written communication skills

Preferred Qualifications
Network security experience and certifications a plus

Certifications
Cisco CCNA/CCNP/CCSE