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Associate IT Infrastructure Support Technician

  • Delaware, Newark

  • 04/15/2026

  • Contract

  • Active

Job Description:

  • JOB SUMMARY:
    The Associate IT Infrastructure Support Technician is responsible for maintaining and supporting operational technology (OT) and IT network infrastructure within a manufacturing environment. This role focuses on network reliability, system integration, troubleshooting, and ensuring secure and efficient connectivity between IT and OT systems.

    KEY RESPONSIBILITIES:
    • Monitor and maintain OT network infrastructure including switches, routers, and firewalls  
    • Perform hardware and software upgrades within OT environments  
    • Troubleshoot network connectivity, configuration issues, and hardware failures  
    • Support repair and replacement of manufacturing PC workstations  
    • Diagnose hardware issues, replace components, and install required software  
    • Collaborate with IT teams to ensure seamless integration between IT and OT systems  
    • Implement and support cybersecurity measures for OT systems and data  
    • Maintain documentation for network configurations, procedures, and troubleshooting  
    • Provide technical support and training to end users on OT systems  
    • Participate in network upgrade and improvement projects  
    REQUIRED QUALIFICATIONS:
    • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)  
    • Proven experience in network support, preferably in OT or manufacturing environments  
    • Strong knowledge of VLAN, LAN, WAN, firewalls, switches, routers, and wireless technologies  
    • Understanding of networking protocols such as TCP/IP and UDP  
    • Experience in PC hardware/software troubleshooting and repair  
    • Strong problem-solving and analytical skills  
    • Excellent communication and teamwork abilities  
    PREFERRED QUALIFICATIONS:
    • Familiarity with SCADA, PLC, and Industrial IoT systems  
    • Knowledge of cybersecurity best practices  
    • Relevant certifications such as Cisco or CompTIA Network+  
    WORK ENVIRONMENT:
    • Manufacturing/industrial setting with exposure to equipment and systems  
    • Fast-paced environment requiring quick troubleshooting and response  

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