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JOB SUMMARY
Job Title: Desktop Analyst
Number of needs: 1
Duration of Assignment: 6 months
Work hours: 8:00 am to 4:30 pm

Key Responsibilities
Tier 1 Technical Support: Hands-on experience with ticket triage, troubleshooting, diagnosing, resolving end-user technical issues, and managing user accounts, permissions, and shared resources.
Hybrid A/V Support: Demonstrated experience supporting hybrid meetings and events, including Zoom, conference room technology, on-site A/V equipment, microphones, displays, and related hardware.
Organization & Documentation: Strong organizational skills with the ability to maintain accurate technical documentation, follow established support processes, and communicate effectively with end users and technical teams.
Flexibility: Available to work occasional evenings and weekends in support of meetings, special events, and other business needs.
Onsite/work expectations confirmation
Skill alignment to the role
Availability / notice period
Prior USC experience (if applicable)
Planned time off

Required Qualifications
Professional Appearance: Clean-cut, polished, and customer-focused demeanor.
Education: Bachelor's degree or an equivalent combination of education and relevant work experience.
Desktop Support Experience: One to two years of experience providing desktop support, help desk, or end-user technical support.
Technical Proficiency: Strong experience supporting Windows and macOS operating systems, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals, and basic networking.
Campus - Non-Clinical Onboarding (Can Commence Pending Criminal Check, If Driving or Handling Cash Is Not Involved)
Background Check
Social Security Trace
7 Years of Work and Residence History Verified by SSN
County Criminal Check (7 years)
Federal Criminal Check (7 years)
Comprehensive National Criminal Search
National Sex Offender Registry
Application Submission
Temporary Work Agreement
Harassment & Discrimination Pamphlet

Preferred Qualifications
Desktop Support Experience: Preferred 3 years of experience.

Certifications
Education Verification must be completed for this role ( see JD )