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Exchange & SaaS Support Engineer

  • South Carolina, Fort Mill

  • 09/01/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    The Exchange and SaaS Support Engineer will provide Tier-2 end-user support and administration for enterprise Messaging and SaaS offerings, with a primary focus on Exchange Online, Outlook, Microsoft Teams, OneDrive, and Box. The role will support mailbox maintenance, access management, message archiving, license administration, documentation, ServiceNow automation, and on-call activities while delivering a strong customer experience in a fast-paced, collaborative environment.

    Key Responsibilities
    • Provide Tier-2 end-user support for Exchange Online, Outlook, Microsoft OneDrive, Microsoft Teams, and Box.
    • Administer and support Microsoft Teams policies and related end-user configurations.
    • Support messaging activities including message archiving, retrieval, and deletion.
    • Perform mailbox maintenance and access management.
    • Support license administration for Messaging and SaaS offerings.
    • Create and maintain process and environment documentation.
    • Develop and support ServiceNow ticket automation.
    • Participate in on-call rotations and provide timely resolution of production and end-user issues.
    • Troubleshoot complex issues requiring coordination with other technical teams.
    • Support continuous improvement and adoption of Microsoft 365 and cloud-based technologies.

    Required Qualifications
    • 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and Microsoft Teams.
    • 2+ years of experience with basic Box administration and end-user troubleshooting.
    • 1–2 years of experience working with ServiceNow.
    • 1–2 years of experience administering and supporting OneDrive.
    • 1+ years of experience creating and modifying PowerShell scripts to automate recurring tasks.
    • Strong customer service and collaboration skills.
    • Ability to troubleshoot issues that require coordination across multiple teams.
    • Strong communication and interpersonal skills.

    Preferred Qualifications
    • Experience with additional Microsoft 365 components.
    • Relevant, current technical certifications.
    • Strong customer service presence and client-focused approach.
    • Desire and ability to learn new cloud technologies.

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