Submit Resume

Back Submit

End User Support Specialist 1

  • Ohio, Sharonville

  • 08/28/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    We are seeking an End User Support Specialist 1 to provide high-quality desktop and end-user technical support. The role involves troubleshooting software, hardware, network, and peripheral issues; configuring computer systems according to company policies; assisting users with technical problems; and ensuring timely resolution of reported issues. The specialist will also perform system maintenance, operating system updates, data backup activities, and help-desk support while maintaining privacy and security requirements when handling sensitive company data.

    Key Responsibilities
    • Work with vendors to troubleshoot and resolve technical issues.
    • Provide support for desktop computers, laptops, peripherals, and mobile devices.
    • Install and configure desktop computer hardware, software, and peripherals using standard procedures.
    • Diagnose hardware, software, and network issues by gathering information from users and guiding them through appropriate solutions.
    • Train users on computer hardware and software, including printers, email programs, and various business applications.
    • Track pending and completed help-desk requests and monitor the status and resolution of reported issues.
    • Answer inbound phone calls and respond to voicemails.
    • Respond to inbound chats and provide timely technical assistance.
    • Maintain satisfactory quality assurance scores.
    • Assist other teams with overflow support work as needed.
    • Perform regular maintenance and operating system updates while minimizing downtime and maintaining user productivity.
    • Assist with data backup activities to help protect against data loss or corruption.
    • Configure computer systems in accordance with company policies and procedures.
    • Follow applicable privacy and security requirements when handling sensitive information and company data.
    • Follow up with users to confirm that reported issues have been resolved.

    Required Qualifications
    • Associate degree or higher in Information Technology, Computer Science, or a related field.
    • CompTIA A+ certification or equivalent foundational desktop support knowledge.
    • Knowledge of Microsoft technologies and entry-level certifications such as Microsoft Certified Solutions Associate (MCSA), Microsoft Technology Associate (MTA), or Microsoft Office Specialist (MOS) is preferred.
    • Cisco Certified Entry Networking Technician (CCENT) and/or Cisco Certified Technician (CCT) certification or equivalent networking knowledge.
    • Basic understanding of computer hardware, software, networking, and peripheral devices.
    • Strong troubleshooting and problem-solving skills.
    • Strong attention to detail and organizational skills.
    • Ability to multitask and work effectively in a fast-paced environment.
    • Strong verbal and written communication skills.
    • Ability to utilize critical thinking to diagnose and resolve technical issues.
    • Ability to work effectively with users, vendors, and internal teams.

    Preferred Qualifications
    • Experience providing desktop, help-desk, or end-user technical support.
    • Experience supporting printers, email applications, mobile devices, and other common workplace technologies.
    • Familiarity with basic network communications, installations, maintenance, routing and switching, network security, and wireless technologies.
    • Familiarity with ticketing/help-desk systems and quality assurance processes.

    Certifications
    • CompTIA A+
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Technology Associate (MTA)
    • Microsoft Office Specialist (MOS)
    • Cisco Certified Entry Networking Technician (CCENT)
    • Cisco Certified Technician (CCT)

    Additional Requirements
    • Regular and reliable attendance.
    • Ability to work overtime to complete projects.
    • Ability to work flexible schedules based on business needs.
    • Ability to work in an office environment.
    • Ability to sit for extended periods.
    • Ability to use a keyboard and mouse for extended periods.
    • Ability to work in front of a computer screen for extended periods.

.

.

.