JOB SUMMARY
We are seeking a highly experienced Senior OnBase Developer to design, develop, and support enterprise content management (ECM) solutions using Hyland's OnBase platform. This is a hybrid development and support role requiring the candidate to handle production incidents, fulfil service requests, and deliver enhancements — all while maintaining high system availability and user satisfaction.

Key Responsibilities
Incident Management: Investigate, troubleshoot, and resolve OnBase production incidents within defined SLA timelines
Root Cause Analysis: Perform RCA on recurring issues and implement permanent fixes to reduce incident volume
Service Requests: Analyze, estimate, and deliver OnBase enhancements and configuration changes requested by business teams
Design and develop OnBase workflows, Unity Forms, document types, and integrations
Lead and participate in OnBase upgrades, patches, and environment maintenance
Collaborate with business stakeholders to gather requirements and translate them into technical solutions
Maintain and update technical documentation including runbooks, solution designs, and change records
Coordinate with infrastructure, DBA, and application teams during incident resolution
Mentor junior team members and provide technical guidance
Ensure all changes follow ITIL-aligned change management processes

Required Qualifications
10+ years of hands-on OnBase development and administration experience
Proven experience in a production support or application support capacity
Proficiency in OnBase Workflow, Document Imaging, Unity Forms, and Reporting Dashboards
Strong experience with OnBase Unity Scripts (C#/.NET)
Experience with OnBase API / Integration Server for third-party integrations
Solid understanding of SQL Server — queries, stored procedures, and performance troubleshooting
Familiarity with ITIL framework — Incident, Problem, and Change Management
Experience working with ticketing systems such as ServiceNow, Jira, or Remedy
Knowledge of OnBase environment management across Dev, QA, and Production

Preferred Qualifications
Hyland OnBase Certified System Administrator (OCSA) or equivalent certification
Familiarity with Agile/Scrum or Kanban methodologies for managing support queues