Job Summary
The Analyst – EIT Program/Sys 1 provides technical support for Energy/Utilities Field Operations applications, including Geographical Information System (GIS), Work Management Information System (WMIS), and Mobile Data System (MDS). This role involves application development, configuration management, system administration, hardware/software support, troubleshooting, and security. The analyst is responsible for solution design, integration, enhancements, and documentation of operational procedures while providing end-user support in a 24/7 environment.
Key Responsibilities
- Support Utility Field Operations Applications (GIS, WMIS, MDS) to ensure safe, reliable, and affordable electric and gas services
- Install, configure, and test applications in Windows, Linux, and Citrix environments
- Develop enterprise applications for cross-business unit use
- Promote code and configuration from lower environments to production
- Provide end-user support for Electric and Gas business areas
- Analyze and troubleshoot application/system issues and provide resolutions
- Collaborate with Infrastructure teams for server builds, OS patching, hardware tuning, and monitoring
- Work with Database Administrators on backups, patches, schema changes, and refreshes
- Integrate applications with other enterprise systems (e.g., OMS, SAP)
- Gather business requirements and complete assigned tasks
- Participate in on-call rotation to support 24/7 operations
Required Qualifications
- Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field (or equivalent experience)
- 1–2 years of experience in Energy/Utilities field operations application support
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work in a team environment and across multiple locations (field, construction centers, main office)
- Proficiency with Microsoft Office Suite
Preferred Qualifications
- Experience developing mobile and/or web applications
- Familiarity with ESRI ArcGIS and Schneider Electric ArcFM products (ArcMap, ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, ArcGIS Server, ArcGIS Portal, ArcGIS Dashboards, ArcFM Designer, ArcFM Mobile, ArcFM Web)
- Experience with CGI ARM Work Management System
- Experience with ABB Service Suite for field mobility operations
- ntegration experience with SAP/ERP
- Knowledge of Citrix, Windows, UNIX Shell scripting, Python, Oracle PL/SQL, ArcGIS SDE, ESRI Geometric and Utility Network
Certifications
No specific certifications required; technical or GIS-related certifications are a plus