Job Title: Lead I - Production Support
Key Responsibilities:
Monitor production systems and applications for performance and availability.
Perform initial triage and resolution of incidents and service requests.
Write and execute SQL queries to investigate and resolve data-related issues.
Maintain incident logs, root cause analysis, and resolution documentation.
Collaborate with cross-functional teams including Users/Client, QA, and Development.
Participate in on-call rotation and provide support during off-hours as needed.
Ensure adherence to SLAs and compliance standards, especially in healthcare environments.

Required Qualifications:
SQL
HC claims
Strong communication

Preferred Qualifications:
Healthcare experience

Certifications: None mentioned