Job Summary
We are seeking a Senior Mobility Engineer or Technical Lead to design, implement, and support enterprise mobility platforms. The role will focus on Microsoft Intune, iOS/iPadOS, Android Enterprise, mobile security, automation, and mobility modernization initiatives. The ideal candidate will serve as a senior escalation resource for complex mobility issues and executive/VIP users.

Key Responsibilities
• Design, implement, and support Microsoft Intune solutions for corporate and personal mobile devices.
• Develop and maintain MDM/MAM policies, compliance configurations, and application deployment strategies.
• Lead mobility modernization initiatives and platform enhancements.
• Support Apple iOS/iPadOS and Android Enterprise device management environments.
• Implement and maintain mobile security controls, including Microsoft Defender, Conditional Access, and Microsoft Purview DLP.
• Act as a Level 3 escalation resource for complex mobility incidents and executive support requests.
• Design and automate mobility services using PowerShell and Microsoft Graph API.
• Support platform upgrades, migrations, testing, and adoption of new mobility technologies.
• Create and maintain operational documentation, support procedures, and knowledge articles.
• Troubleshoot complex mobility issues and perform root-cause analysis.
• Collaborate with cross-functional teams to deliver enterprise mobility services and improvements.

Required Qualifications
• 7+ years of total IT experience in a senior-level role.
• 5–8+ years of experience supporting Enterprise Mobility platforms.
• 7+ years of hands-on experience with Microsoft Intune is strongly preferred.
• Hands-on Microsoft Intune administration experience is required.
• Strong experience with iOS/iPadOS Device Management and Android Enterprise.
• Strong understanding of MDM and MAM.
• Experience implementing Conditional Access and security compliance policies.
• Knowledge of Microsoft Entra ID (Azure AD).
• Experience managing Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
• Experience with PowerShell scripting and automation.
• Strong troubleshooting and root-cause analysis skills.
• Strong communication and customer-facing skills.
• Experience supporting executive and VIP user communities.
• Ability to work onsite in Spring, Texas and provide support during Houston business hours.

Preferred Qualifications
• Experience with Microsoft Graph API.
• Experience with Intune APIs and automation frameworks.
• Knowledge of Azure Automation and Logic Apps.
• ServiceNow experience.
• Experience with Power BI reporting and dashboard development.
• Experience leading enterprise mobility transformation projects.