JOB SUMMARY
This role requires a Senior-level Subject Matter Expert (SME) with strong experience in Oracle Field Service Cloud (OFSC).

Key Responsibilities
Routing configuration
Activity assignment logic
Capacity planning and work zone management
Experience working in integrated ecosystems (OFSC + Salesforce + custom/mobile apps)
Ability to collaborate with distributed teams (onshore/offshore)
Strong problem-solving and troubleshooting skills
Excellent communication skills and ability to work with both business and technical stakeholders

Required Qualifications
Sr. folk (SME Level)
Strong experience with Oracle Field Service Cloud (OFSC)
Deep expertise in:
Routing configuration
Activity assignment logic
Capacity planning and work zone management
Experience working in integrated ecosystems (OFSC + Salesforce + custom/mobile apps)
Ability to collaborate with distributed teams (onshore/offshore)
Strong problem-solving and troubleshooting skills
Excellent communication skills and ability to work with both business and technical stakeholders