Key Responsibilities Work in multiple service automation engagements to automate the high priority tasks, services and end to end workflows across Infrastructure, Platforms & Operations Design, develop, and maintain end-to-end ServiceNow Worfklows of varying complexity Execute the full software development lifecycle for automation projects, from requirements gathering through deployment, maintenance, support and hand-over Create advanced automation scripts using Javascript to address complex business requirements and develop custom endpoints Collaborate within Agile and Scaled Agile frameworks with cross-functional teams including infrastructure, security, and service teams to deliver integrated solutions Implement secure coding practices and ensure all automation solutions comply with enterprise security policies and banking regulations where applicable Document solutions, create runbooks, and maintain knowledge base articles Stay current with emerging automation technologies and contribute to automation standards, best practices, and governance frameworks Other duties assigned as necessary
Required Qualifications 7+ years of extensive experience in end-to-end enterprise software development life cycle experience, automation including maintenance and support Bachelor’s degree in computer science, Information Systems, or equivalent background or equivalent experience. ServiceNow proficiency in Flow Designer, IntegrationHub, Orchestration, and MID Server configuration. Advanced skill with JavaScript and Glide APIs: GlideRecord, GlideAjax, ScriptIncludes, Business Rules, Client Scripts. Strong grasp of RITM/SCTASK models, Order Guides, variable sets, UI policies, and data-driven approvals. Strong knowledge of IT infrastructure and ServiceNow CMDB Data model. Strong knowledge of leveraging REST API integrations such as Ansible/Aria to handle payload and response data within a flow design. Strong knowledge of Worfklow design best practices for security and performance. Experience working with an Agile/SDLC framework.
Preferred Qualifications Experience with Ansible Automation Platform is a plus Knowledge of secure coding standards and banking environment is a plus
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