Job Title: Multimedia Technician

JOB SUMMARY
Seeking a Multimedia Technician to support the installation, operation, troubleshooting, and maintenance of audio/visual equipment and related technologies. This role provides technical support for corporate events, board meetings, and public outreach sessions, ensuring seamless communication and presentation experiences.

Key Responsibilities
• Install, operate, troubleshoot, and maintain audio/visual equipment, broadcasting encoders, desktop computers, laptops, multifunctional printers, scanners, plotters, video conferencing systems, and mobile devices.
• Provide Tier 2 and Tier 3 support for A/V equipment, printers, scanners, desktops, laptops, phones, and handheld devices.
• Support board meetings, forums, customer outreach events, and public input sessions.
• Set up, operate, and break down audio/visual equipment for internal and external events.
• Assist with corporate communication and public relations events.
• Schedule and coordinate delivery and installation of A/V and printer equipment.
• Create troubleshooting procedures, product documentation, end-user training materials, and manage vendor relationships.
• Participate in call duty rotation to provide 24/7 support as needed.
• Perform routine maintenance and repairs on printers, plotters, and scanners.
• Relocate PC and MFP equipment as required.
• Identify process improvements to increase efficiency.
• Maintain technical skills through research, training, and conferences.
• Perform other duties as assigned.

Required Qualifications
• High School Diploma or GED equivalent.
• Entry-level experience in setup, support, and maintenance of audio/visual equipment (LCD/LED TVs, projectors, PA systems).
• Experience with multifunctional printers, scanners, and plotters.
• Familiarity with tiered support structures.
• Ability to follow directions, analyze problems, and deliver results.
• Basic knowledge of PC networking concepts and Windows Active Directory.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Valid Class C Texas Driver’s License with a favorable driving record.

Preferred Qualifications
• Associate’s degree or higher.
• Basic knowledge in audio/visual technologies.
• Basic knowledge in reprographics.

Certifications
• A+ Certification (preferred).
• Network+ Certification (preferred).