We are seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level eSignature platform, including integrations, validation, and global business support. This role will play a key part in the transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments.
Key Responsibilities
• Administer, configure, and support DocuSign eSignature and CLM, if applicable, in an enterprise environment.
• Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting.
• Develop and support DocuSign APIs and out-of-the-box integrations with enterprise platforms such as CRMs, including Salesforce, document management systems, and Microsoft Power Automate / Power Platform.
• Configure and support SSO integrations using SAML and OAuth.
• Work closely with business users to gather requirements, analyze issues, and implement solutions.
• Coordinate with DocuSign vendor support to open, track, and resolve tickets.
• Support change management, releases, and platform upgrades.
• Ensure compliance with validated system requirements, including 21 CFR Part 11, documentation, audit readiness, and electronic signature controls.
• Create and maintain technical documentation, SOPs, and training materials.
• Support migration activities from Adobe Acrobat Sign to DocuSign.
• Promote best practices and continuously improve platform stability and user adoption.
• Support incident, problem, and change management activities within defined SLAs.
• Perform troubleshooting and root-cause analysis for business-critical application issues.
• Support enterprise applications across UNIX and Windows platforms, including log analysis.
Required Qualifications
• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience.
• Deep expertise in DocuSign Templates, PowerForms, Workflows, APIs, and Reporting.
• Strong experience with the DocuSign Admin Console and account configuration.
• Experience integrating DocuSign using REST APIs.
• Strong knowledge of JSON and XML, with XSD/XSLT knowledge preferred.
• Experience configuring SSO using SAML 2.0 and OAuth.
• Strong experience working in validated environments with 21 CFR Part 11 compliance.
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis.
• Hands-on experience with incident, problem, and change management tools such as ServiceNow.
• Strong troubleshooting and root-cause analysis skills.
• Ability to work directly with business stakeholders and resolve issues within defined SLAs.
• Strong understanding of enterprise security, compliance, and audit requirements.
• Experience participating in requirements gathering, design, development, and testing.
• Ability to support and troubleshoot high-volume, business-critical applications.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong collaboration and teamwork skills in a cross-functional, global environment.
Preferred Qualifications
• Hands-on experience delivering DocuSign implementation or migration projects.
• Experience with DocuSign CLM.
• Experience migrating from Adobe Acrobat Sign to DocuSign.
• Exposure to GxP systems beyond 21 CFR Part 11.
• Experience mentoring, training, and enabling support teams.
• Advanced Excel skills for data analysis and reporting.
• Experience with Microsoft Power Automate / Power Platform.
• Knowledge of enterprise integration patterns.
• Proactive mindset focused on continuous improvement and operational excellence.
