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Salesforce Lead Business Analyst / SFDC Product Owner

  • California, Aliso Viejo

  • 08/24/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    The Salesforce Lead Business Analyst / SFDC Product Owner will lead Salesforce transformation initiatives across Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com platforms. The role will provide product ownership, business analysis, requirements management, solution design, stakeholder engagement, and end-to-end implementation support. The position will collaborate with business stakeholders, enterprise architects, development and testing teams, and distributed delivery teams to define scalable Salesforce solutions and support CRM platform strategy.

    Key Responsibilities
    • Act as Product Owner for Salesforce Sales Cloud and Service Cloud initiatives.
    • Lead business requirements workshops, Joint Application Development (JAD) sessions, stakeholder interviews, and brainstorming sessions.
    • Create and maintain Business Requirements Documents (BRDs), Functional Specifications (SRS), user stories, use cases, process flows, and gap analysis documentation.
    • Translate business requirements into scalable Salesforce solutions and technical designs.
    • Define CRM roadmaps and contribute to Salesforce platform strategy.
    • Design solutions across Salesforce Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Force.com.
    • Conduct solution reviews, prototype demonstrations, and design walkthroughs with stakeholders.
    • Coordinate with development, testing, and deployment teams throughout the project lifecycle.
    • Serve as a liaison between business users, technology teams, and executive stakeholders.
    • Support distributed delivery teams during development, testing, and deployment activities.
    • Present recommendations, solution designs, and project updates to senior leadership and enterprise architecture teams.
    • Support CRM transformation programs, enterprise application integration, and multi-cloud Salesforce initiatives.
    • Facilitate cross-functional collaboration and drive requirements through design, implementation, testing, and deployment.

    Required Qualifications
    • 10+ years of overall IT experience.
    • 8+ years of Salesforce platform experience.
    • Experience participating in or leading multiple Salesforce Sales Cloud and Service Cloud implementations.
    • Strong expertise in Salesforce Sales Cloud and Service Cloud.
    • Experience with Salesforce administration, configuration, and standard and custom objects.
    • Strong business analysis and requirements management experience.
    • Proven experience creating BRDs, SRSs, user stories, use cases, and process flow documentation.
    • Experience facilitating requirements workshops, stakeholder meetings, and solution discussions.
    • Strong communication, presentation, analytical, and problem-solving skills.
    • Experience working with distributed delivery teams.
    • Strong experience in Salesforce product ownership and solution design.
    • Ability to manage stakeholders and communicate effectively across business and technical teams.

    Preferred Qualifications
    • Experience with Salesforce Community Cloud and Marketing Cloud.
    • Experience with the Force.com platform and Chatter.
    • Experience with CRM roadmap planning and Salesforce architecture oversight.
    • Experience with prototype development and solution demonstrations.
    • Experience with Agile methodologies.
    • Experience with Apex and Visualforce.
    • Experience with CRM transformation programs and global Salesforce implementations.
    • Experience with multi-cloud Salesforce environments and enterprise application integration.
    • Experience engaging with executive stakeholders on Salesforce strategy and transformation initiatives.

    Certifications
    • Salesforce Certified Administrator.
    • Salesforce Sales Cloud Consultant Certification.
    • Salesforce Service Cloud Consultant Certification.
    • Salesforce Business Analyst Certification preferred.
    • Salesforce Application Architect certification preferred.
    • Salesforce System Architect certification preferred.
    • Salesforce Advanced Administrator certification preferred.


    Notes:
    Mandatory Areas
    Must Have Skills
    Salesforce Sales Cloud
    Salesforce Service Cloud
    Salesforce Product Ownership
    Business Analysis
    Requirements Gathering & Management
    Solution Design
    User Story Creation
    Salesforce Administration & Configuration

    Domain Experience (If Any)

    CRM Transformation Programs
    Global Salesforce Implementations
    Multi-Cloud Salesforce Environments
    Enterprise Application Integration

    Must Have Certifications
    Salesforce Certified Administrator
    Salesforce Sales Cloud Consultant Certification
    Salesforce Service Cloud Consultant Certification

    Location
    Remote (USA)
    Onsite Requirement
    No
    Number of Days Onsite
    N/A

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