JOB SUMMARY
The Lead II position is responsible for applying analytical skills and judgment to identify, prioritize, structure, and solve complex problems. This role involves working closely with customers to understand and define enterprise goals and objectives, acting as the primary point of contact for the team, and serving as a Subject Matter Expert (SME) for business and strategic needs. The position requires a deep understanding of Business Analysis (BA) knowledge areas, effective stakeholder collaboration, and the ability to devise strategies and solutions. The role also encompasses defining solution approaches, identifying business improvement opportunities, and ensuring alignment between designed solutions and stakeholder needs.

Key Responsibilities
- Identify, prioritize, structure, and solve complex problems using analytical skills and judgment.
- Collaborate with customers to understand and define enterprise goals and objectives.
- Contribute to sprint planning and estimation by highlighting dependencies, constraints, and business impact.
- Serve as the team's representative to the customer, acting as an SME for business and strategic needs.
- Apply BA knowledge areas appropriately to address business problems.
- Analyze business needs and solutions, devise strategies, and facilitate effective stakeholder collaboration.
- Validate and verify information to identify solution options that meet business needs.
- Align designed and delivered solutions with stakeholder needs.
- Establish and implement effective requirement creation and management practices.
- Champion requirements elicitation using proven techniques such as interviews, document analysis, workshops, surveys, and scenario analysis.
- Define the solution approach, identify business improvement opportunities, allocate requirements, and develop design options.
- Define software quality attributes, external interfaces, constraints, and other non-functional requirements.
- Monitor the market for technologies and processes to manage business analysis information.
- Develop training materials and tips for stakeholders to improve their efficiency with business analysis tools.
- Coordinate roles, responsibilities, and interdependencies within large or multiple cross-functional teams.
- Develop a network of Subject Matter Experts (SMEs) inside and outside the organization.
- Develop innovative approaches for using new tools, templates, and processes.
- Develop engagement strategies to support organizational transformation.
- Assist in driving transformational programs for the organization/customer's enterprise.
- Proactively identify business problems, constraints, and dependencies that lead to tangible stakeholder benefits.
- Champion written and verbal communication within and outside the client organization.
- Negotiate various options against value delivered with stakeholders.
- Develop and drive adoption of tools, templates, and processes for aligning requirements and design.
- Master and utilize various business analysis tools to elicit, document, and manage requirements.
- Use a combination of metrics and strategic analysis to recommend appropriate solutions to business problems.
- Establish and ensure adherence to engagement processes.
- Maintain business analysis documentation and project artifacts to the highest standards.
- Communicate project artifacts to various stakeholder groups.
- Drive adoption of tools, templates, and processes to support effective decision-making and approval processes.
- Conduct training and workshops to grow the BA community within the project team and the organization.
- Monitor junior BAs and assist in identifying areas for improvement in ways of working and market needs.
- Identify new business opportunities and recommend solutions proactively.
- Analyze, synthesize, and refine elicitation results into requirements and designs.
- Continually monitor the industry for best practices and apply foresight when connecting concepts to enterprise components.
- Develop and drive adoption of tools, templates, and processes for developing transition states.
- Develop metrics and rating systems for evaluating solutions.
- Develop and drive adoption of new tools or templates for evaluating alternatives.
- Capture change strategy best practices and broadcast them.
- Develop evaluation methods, including metrics and measurement tools, and broadcast best practices.
- Analyze business-related metrics and make appropriate recommendations.
- Develop non-traditional ideas for analyzing performance measures.
- Create and drive adoption of tools, templates, and processes to identify internal factors restricting solution value realization.
- Develop new methodologies for problem-solving and critical thinking.
- Identify the root cause of systemic issues and recommend actions to maximize value.
- Develop expertise in process flow diagrams, use cases, current/future state diagrams, and functional/technical requirements in user story format.
- Possess a good understanding of the Software Development Life Cycle (SDLC) and methodologies.
- Develop an innovative approach for using new tools, templates, and processes, explaining the rationale for adoption.
- Develop and leverage a network of SMEs by contributing and drawing knowledge from the network.
- Create innovative ways to perform various BA tasks using common techniques.

Required Qualifications
- Analytical, organizational, and problem-solving skills.
- Ability to assimilate various types of information and choose effective learning and analysis methods.
- Behavioural characteristics to gain stakeholder trust and respect, including ethics, personal accountability, trustworthiness, organization and time management, and adaptability.
- Strong business knowledge within the relevant business, industry, and organization, with an understanding of potential limitations, opportunities, and risks.
- Excellent communication skills, including adapting communication styles and proficiency in verbal, non-verbal, physical, and written methods, with exceptional listening skills.
- Strong interaction skills, ability to relate, cooperate, and communicate with diverse individuals including executives, sponsors, colleagues, team members, developers, vendors, and SMEs.
- Good working knowledge of various software applications and tools for communication and collaboration.
- Proficiency in creating and maintaining requirements artifacts, modeling concepts, tracking issues, and increasing overall productivity.
- Excellent knowledge of prototyping and simulation tools, as well as specialized tools for modeling and diagramming.
- Familiarity with requirements management technologies supporting workflow, approval, baselining, traceability, change control, and management.
- Advanced knowledge of various BA techniques and the expertise to select and apply the right techniques.

Knowledge Examples:
- Expertise in Business Analysis Approach, Stakeholder Engagement, Business Analysis Information Management, Business Analysis Performance Improvement, Requirements Elicitation, Communication and Collaboration, Requirements Life Cycle Management, Strategy Analysis, Future State Definition, Risk Assessment, Change Strategy, Analysis and Design, and Solution Evaluation.
- Proven proficiency in developing process flow diagrams, use cases, current/future state diagrams, and functional/technical requirements in the form of user stories.
- Good understanding of Software Development Life Cycle (SDLC) and Methodologies.
- Experience developing an innovative approach for using new tools, templates, and processes.
- Experience developing a network of Subject Matter Experts (SMEs).

Preferred Qualifications
- Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis).

Certifications
- None specified.