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Senior Project Manager

  • California, Pasadena

  • 06/18/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    We are seeking a Senior Project Manager to lead the successful delivery of complex, enterprise-scale technology initiatives. This role requires a hands-on leader who can manage end-to-end project execution while actively contributing to business analysis, stakeholder management, vendor coordination, organizational change management, and governance activities. The ideal candidate will have extensive experience leading large-scale IT programs, ERP implementations, contact center modernization projects, and cross-functional teams in highly regulated or enterprise environments.

    Key Responsibilities
    Project & Program Leadership
    • Lead the full project lifecycle, including initiation, planning, execution, monitoring, control, and closure of enterprise technology programs.
    • Develop and maintain project charters, project plans, schedules, resource plans, budgets, risk registers, issue logs, and communication plans.
    • Apply appropriate project delivery methodologies based on project requirements and organizational needs.
    • Take ownership of project outcomes and proactively identify and mitigate risks before they impact delivery.
    • Manage project scope, timelines, budgets, dependencies, and deliverables to ensure successful execution.
    • Drive program governance, reporting, and executive-level communication activities.

    Hands-On Delivery & Business Analysis
    • Gather, analyze, and document business requirements and functional specifications.
    • Facilitate business process mapping, workflow analysis, and gap assessment sessions.
    • Review and validate user stories, requirements documentation, and solution designs.
    • Support data migration planning, validation activities, and testing efforts.
    • Assist with test planning, user acceptance testing (UAT), defect management, and production readiness activities.
    • Identify team capability gaps and provide direct support to ensure project continuity and success.
    • Diagnose project issues, evaluate solution options, and drive issue resolution to closure.

    Stakeholder & Vendor Management
    • Serve as the primary point of accountability for program delivery and stakeholder communication.
    • Prepare executive-level status reports, steering committee materials, and governance presentations.
    • Build strong relationships with business leaders, technology teams, vendors, and external partners.
    • Manage vendor performance against contractual commitments, milestones, deliverables, and service levels.
    • Support contract reviews, change order negotiations, and vendor governance activities.
    • Facilitate collaboration across business, technology, operations, finance, human resources, security, audit, and compliance teams.
    • Remove project roadblocks and resolve cross-functional dependencies to maintain project momentum.

    Procurement & Implementation Oversight
    • Support procurement activities including requirements definition, RFP development, vendor evaluations, demonstrations, scoring, and contract negotiations.
    • Oversee solution implementation activities including design, configuration, integrations, testing, training, deployment, and stabilization.
    • Coordinate data migration, system integration, cutover planning, and post-implementation support activities.
    • Lead organizational change management initiatives, including stakeholder engagement, communications, training, and adoption strategies.

    Governance, Risk & Financial Management
    • Ensure compliance with organizational governance standards, security requirements, procurement policies, and project management methodologies.
    • Manage project budgets, financial forecasts, expenditures, and variance reporting.
    • Identify, assess, document, and mitigate project risks and issues.
    • Maintain audit-ready project documentation, decision logs, and governance records.
    • Provide transparent reporting to executive sponsors and leadership teams.

    PMO Leadership & Continuous Improvement
    • Contribute to PMO process improvements, methodologies, templates, reporting standards, and governance practices.
    • Mentor project coordinators, business analysts, and junior project managers.
    • Promote best practices in project management, stakeholder engagement, risk management, and organizational change management.
    • Support project portfolio planning, prioritization, and resource management activities.

    Required Qualifications
    • Bachelor's degree in Information Systems, Computer Science, Business Administration, Public Administration, Finance, or a related field.
    • 8+ years of progressive project management experience leading enterprise-scale technology initiatives.
    • 5+ years of experience managing large IT implementations with multi-disciplinary teams and significant project budgets.
    • Experience leading at least one full lifecycle ERP implementation or contact center/call center modernization project.
    • Strong hands-on business analysis experience, including requirements gathering, process mapping, gap analysis, and stakeholder facilitation.
    • Proven ability to identify risks proactively and recover or stabilize at-risk projects.
    • Experience managing vendors, system integrators, and third-party service providers.
    • Experience with project management tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, ServiceNow SPM, Planview, or similar platforms.
    • Strong leadership, communication, presentation, and stakeholder management skills.
    • Experience preparing executive-level reports, governance materials, and steering committee presentations.
    • Strong analytical, problem-solving, and decision-making abilities.
    • Experience working in Agile, Waterfall, or hybrid project delivery environments.

    Preferred Qualifications
    • Master's degree in Business Administration, Public Administration, Information Systems, or a related field.
    • Experience delivering technology programs within government, public sector, financial services, pension administration, or other regulated industries.
    • Experience leading ERP migration initiatives, including financial system modernization, data conversion, and integration activities.
    • Experience implementing omnichannel contact center solutions, including voice, email, chat, SMS, AI-powered customer service, IVR, workforce management, and CRM integrations.
    • Previous experience as a Business Analyst, Functional Lead, or Business Systems Analyst.
    • Experience leading organizational change management initiatives for large user communities.
    • Experience managing cloud-based enterprise application implementations.
    • Strong understanding of procurement processes, vendor evaluations, and contract management.
    • Experience mentoring project teams and leading PMO process improvement initiatives.

    Preferred Certifications
    • PMP (Project Management Professional)
    • PgMP (Program Management Professional)
    • PMI-ACP (Agile Certified Practitioner)
    • CBAP (Certified Business Analysis Professional)
    • Certified Scrum Master (CSM) or equivalent Agile certification
    • SAFe Agilist or SAFe Program Consultant (SPC)
    • Prosci Change Management Certification
    • ITIL v4 Certification
    • Lean Six Sigma Certification

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