Job Summary
We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role requires deep technical expertise, strategic thinking, and a strong focus on driving digital transformation through the ServiceNow platform.
Key Responsibilities
• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews and performance tuning while ensuring adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.
Required Qualifications
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.
• 2+ years of experience with successful ServiceNow implementations.
• Strong understanding of ServiceNow architecture and data models.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Active Secret Clearance required.
Certifications
• Junior: CSA and at least 1 CIS (any) and CAD.
• Intermediate: CSA, at least 2 CIS (any), and CAD.
• Senior: CAS, at least 3 CIS (any), and CAD.