JOB SUMMARY
This role partners closely with business stakeholders to understand strategic and operational needs, translate those needs into clear system and data requirements, and deliver scalable, user-focused CRM solutions. Passionate about the strategic use of data to drive business results. The ideal candidate thrives in a fast-paced, agile environment and brings a customer-centric mindset to every decision.

Key Responsibilities
- Administer Salesforce using declarative tools.
- Maintain Salesforce data hygiene, quality, and governance.
- Contribute to large-scale Salesforce data hygiene initiatives.
- Advocate and champion for Salesforce data management best practices.
- Analyze large datasets, identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
- Partner with business and technology leadership to define data ownership, stewardship, and governance models.
- Develop and implement Salesforce data hygiene metrics and standards.
- Perform root cause analysis for data quality issues and recommend improvements to business processes.
- Assess integrations and upstream/downstream impacts with a systems-thinking approach.
- Export, cleanse, and re-import Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and Microsoft Excel.
- Partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
- Communicate analytical findings clearly and provide actionable, data-driven recommendations.
- Create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
- Collaborate with business users, technology partners, and leadership.
- Multitask in a fast-paced, agile environment.
- Prioritize work based on business impact, urgency, and SLAs.

Required Qualifications
- Bachelor’s or equivalent.
- 2+ years of application or production support experience.
- 3+ years of relevant experience applying systems analysis methodologies, including requirements definition, data analysis, and data mapping.
- Proven ability to partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
- Hands-on experience administering Salesforce using declarative tools.
- End-to-end ownership of Salesforce data hygiene, including quality, and governance.
- Strong data analytics background with experience analyzing large datasets.
- Ability to communicate analytical findings clearly and provide actionable, data-driven recommendations.
- Data quality expertise, including identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
- Data governance experience, partnering with business and technology leadership to define data ownership, stewardship, and governance models.
- Root cause analysis skills to identify behavioral, process, system, or integration drivers of poor data quality and recommend improvements to business processes.
- Systems-thinking approach to assess integrations and upstream/downstream impacts.
- Strong understanding of relational database concepts and data modeling.
- Experience working with large datasets, including structured and semi-structured data (e.g., JSON files).
- Proficiency in Microsoft Excel for data analysis and validation.
- Excellent written and verbal communication skills with a strong emphasis on active listening.
- Ability to create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
- Comfortable collaborating with business users, technology partners, and leadership.
- Strong ability to multitask in a fast-paced, agile environment.
- Proven ability to prioritize work based on business impact, urgency, and SLAs.
- Track record of delivering results while maintaining positive working relationships.
- Demonstrated initiative, intellectual curiosity, and a continuous learning mindset.

Preferred Qualifications
- Salesforce Expertise: Experience significantly contributing to large-scale Salesforce data hygiene initiatives.
- Data Analytics & Data Management: Deep curiosity and capability to follow data flows and understand complex data relationships. Familiarity with enterprise data ecosystems and tools such as ETL processes, data lakes/warehouses, and analytics platforms (e.g., Power BI).
- Technical Skills: Experience with Snowflake or similar cloud data platforms.
- Experience exporting, cleansing, and re-importing Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and Microsoft Excel (e.g., PivotTables, Conditional Formatting, VLOOKUP).

Certifications
- Salesforce.com Administrator certification desired.