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JOB SUMMARY
We are looking for a Junior Salesforce Administrator with 2–3 years of hands-on experience supporting and managing Salesforce Sales Cloud. The ideal candidate should be able to handle daily Salesforce administration tasks, generate reports and dashboards, support users, maintain data quality, and provide L1 ticket resolution for Salesforce-related issues.

Key Responsibilities
Perform day-to-day Salesforce administration, including user management, roles, profiles, permission sets, and access control.
Provide L1 support for Salesforce-related tickets, user issues, access requests, data issues, report requests, and basic configuration support.
Triage, troubleshoot, resolve, or escalate Salesforce support tickets based on priority, impact, and complexity.
Track, update, and close tickets within defined SLA timelines while maintaining proper documentation.
Create, modify, and maintain Salesforce reports and dashboards based on business and sales team requirements.
Support Salesforce Sales Cloud objects such as Leads, Accounts, Contacts, Opportunities, Activities, Campaigns, and Cases.
Configure and update page layouts, fields, record types, validation rules, list views, and related lists.
Assist with Salesforce automation using Flow, Workflow Rules, Process Builder, and approval processes.
Monitor data quality and perform data imports, exports, updates, deduplication, and cleanup.
Troubleshoot user issues and provide Salesforce support to sales, operations, and management teams.
Gather reporting requirements from stakeholders and translate them into meaningful reports and dashboards.
Maintain sales processes, opportunity stages, lead assignment, activity tracking, and pipeline visibility.
Support Salesforce releases, testing, change requests, and basic system enhancements.
Document configuration changes, ticket resolutions, business processes, reports, dashboards, and user guides.
Ensure Salesforce best practices are followed for security, data quality, and system performance.

Required Qualifications
2–3 years of hands-on experience as a Salesforce Administrator, Salesforce Support Analyst, or CRM Support Specialist.
2–3 years of Strong working knowledge of Salesforce Sales Cloud.
2–3 years of Experience handling L1 Salesforce support tickets and resolving user access, data, reporting, and basic configuration issues.
2–3 years of Experience building Salesforce reports, dashboards, matrix reports, summary reports, joined reports, and custom report types.
2–3 years of Good understanding of standard and custom objects, fields, page layouts, record types, validation rules, and permissions.
2–3 years of Experience with user setup, roles, profiles, permission sets, sharing rules, and security settings.
2–3 years of Ability to perform data management tasks using Data Loader, Data Import Wizard, or similar tools.
Basic knowledge of Salesforce Flow, approval processes, and automation tools.
2–3 years of Familiarity with ticketing tools such as Jira, ServiceNow, Zendesk, Freshservice, or similar platforms.
2–3 years of Strong analytical, troubleshooting, and problem-solving skills.
2–3 years of Ability to communicate with business users and understand reporting or system requirements.
Good documentation and organizational skills.

Preferred Qualifications
Salesforce Administrator certification preferred.
Experience working with sales teams, pipeline reporting, forecasting reports, and sales performance dashboards.
Familiarity with Salesforce Lightning Experience.
Experience working within SLA-based support processes.
Basic understanding of integrations, AppExchange tools, or third-party Salesforce applications.
Excel or Google Sheets experience for data validation and reporting support.

Certifications
Salesforce Administrator certification preferred.

Expected Outcome
The Salesforce Administrator will support the effective use of Salesforce by maintaining system configuration, resolving L1 Salesforce tickets, assisting users, ensuring data accuracy, and delivering timely reports and dashboards that help business teams make informed decisions.