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Desktop Support III

  • Missouri, Saint Joseph

  • 08/19/2026

  • Contract

  • Active

Job Description:

  • Job Summary
    The Desktop Support III role provides advanced technical and administrative support for PV systems during RFP projects. This position is responsible for system maintenance, user setup, ticket triage, SQL reporting, and documentation management. The role serves as the first line of support for PV system users, ensuring smooth operations, compliance, and effective communication across the user community.

    Key Responsibilities
    1. Run routine reports and queries from GPV database tables using SQL
    2. Support system validation testing and compliance activities
    3. Maintain Product Dictionary entries, product families, and product lines
    4. Triage support tickets and provide first-line support for PV system issues
    5. Set up new users, curricula assignments, and mailbox maintenance
    6. Coordinate training for PV system users, including initial login support and new user training
    7. Communicate updates to the PV system user community
    8. Monitor PV systems and liaise with IT/vendors to resolve issues
    9. Support documentation review, organization, and archiving
    10. Maintain dashboards and monitor system performance
    11. Perform other duties as assigned by leadership

    Required Qualifications
    1. Associate or Bachelor’s degree in IT or Business
    2. Experience with GxP computerized systems
    3. Proficiency in SQL for database queries and reporting
    4. Strong organizational skills and ability to prioritize tasks
    5. Experience working in a team environment and providing customer service

    Preferred Qualifications
    1. Experience supporting global systems and user communities
    2. Familiarity with PV systems and documentation standards

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