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Business Analyst

  • California, Aliso Viejo

  • 09/01/2026

  • Contract

  • Active

Job Description:

  • Job Summary:
    The Business Analyst will analyze cross-functional requirements and translate high-level business requirements into detailed techno-functional requirements aligned with solution architecture. The role requires an understanding of Call Center IVR and Agentic AI-based applications, as well as GenAI, Agentic AI capabilities, and Agentic AI evaluation frameworks. Experience with Carelon SCS applications and business processes, along with Voice and Chat AI Agents, is preferred.

    Key Responsibilities:
    • Analyze and document cross-functional business and technical requirements.
    • Translate high-level requirements into detailed techno-functional requirements based on solution architecture.
    • Collaborate with business, technical, and architecture teams to ensure requirements align with proposed solutions.
    • Support requirements analysis for Call Center IVR and Agentic AI-based applications.
    • Evaluate and document GenAI and Agentic AI capabilities relevant to business requirements.
    • Contribute to requirements and analysis related to Agentic AI evaluation (Evals).
    • Support initiatives involving Voice and Chat AI Agents.
    • Work closely with stakeholders to clarify requirements, dependencies, and solution expectations.

    Required Qualifications:
    • Experience analyzing cross-functional requirements.
    • Experience translating high-level requirements into techno-functional requirements based on solution architecture.
    • Understanding of Call Center IVR and Agentic AI-based applications.
    • Good understanding of GenAI and Agentic AI capabilities.
    • Understanding of Agentic AI Evals.
    • Strong analytical and requirements-gathering skills.
    Preferred Qualifications:
    • Experience with Carelon SCS applications and related business processes.
    • Understanding of Voice AI and Chat AI Agents.


    Notes:
    Mandatory areas – BSA (AI)

    Must Have skills:
    - Requirements Gathering
    - Solutioning
    - Agentic AI
    - Business Analysis
    - Generative AI
    Mandatory, if Applicable
    Domain Experience (If any) – Healthcare experience good to have
    Must have Certifications – NA

    Location:

    Onsite Requirement – Remote
    Number of days onsite – NA
    If onsite, provide Office Address – US

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